| Reviews
that need to be read are useful when: |
|
--
The user wants to find out more about something he's already heard of. |
|
--
It's not feasible to check out the item directly (e.g., a movie). |
| They're
not useful when: |
|
--
It could take longer to read a review than to just sample some of the
item itself
(e.g., listen to a bit of a song). |
|
--
A very large amount of content is competing for the user's attention. |
|
--
The user hasn't heard of any of the items, and has no idea which ones
to check out first. |
| Independent online content needs quick
filtering more than lengthy discussions. |